Caramelo

You don't need to wash it nearly as often as your own hair — every 10 - 20 wears is a good guide, or sooner if it starts to feel greasy. Use lukewarm water and a gentle, sulfate-free shampoo made for human hair, condition the mid-lengths and ends (not the roots or the cap), and let it air-dry. Be gentle. Air dry on a wig stand and style. Easy!

Read the full Care Guide

With good care, a quality human hair piece worn regularly typically lasts around 1 to 2 years, and often longer if it's part of a rotation or worn gently. Lifespan really comes down to how often you wear it, how you store it, and how kindly you treat it. Think of it the way you'd think of your own hair — the gentler you are, the longer it stays beautiful.

We do offer repair services to get the longest wear out of your piece.

Very secure — all of our products are designed to be worn without the need for glue. The wig caps are stretchy and snug on to your head. The cap has adjustable bands so you can tighten and loosen it for the perfect fit.

Yes. Because it's real human hair, you can use your hot tools just like you would on your own hair. Our pieces air-dry straight and take heat styling well. As with your own hair, use a heat protectant and keep the temperature moderate to keep it looking beautiful for as long as possible.

You can blow dry it dry, but we do not recommend doing a blow out with a round brush (if taking to your hairdresser ensure they know this too!). Pulling with a round brush will break the knots on your lace top over time, and cause shedding on your wig.

Our wigs and hair toppers are professionally cut, styled, and ready to wear straight out of the box. Your wig or topper will come however it has been styled in the product image. You can choose the restyle option on the product page and we restyle it for you before shipping. And because it's human hair, you can also restyle it at home with heat tools whenever you like.

Send us your measurements and we'll recommend the best fit. As a rule, if you're borderline we suggest sizing down in all our wigs, except in the pony wigs where we recommend sizing up (the pony wig is designed to fit very snug, so the cap runs a little smaller).

Best practice is to take your piece off before you sleep and before you swim — chlorine and salt water are hard on human hair, and sleeping in it causes tangling and shortens its life. For exercise, many women wear their piece comfortably; just know that heavy sweat means you'll want to wash it a little more often. Our hat wigs are more durable and have a lower price point so they are perfect for these occasions.

Because it's human hair, it can technically be colored — but we always recommend caution here. Coloring is permanent, it can't be undone, and getting it wrong can shorten the life of a piece you've invested in. If you want to adjust the color, please have it done by a professional experienced with wigs and toppers, and ideally talk to us first. We never recommend bleaching any of the colored pieces. Often the better path is choosing the right color from the start, which we're happy to help you with.