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A topper sits on top of your head and blends with your existing hair to add volume and length. It's the right choice if you have thinning on top or at the part but still have healthy hair around the sides and back to clip into.

A wig covers your whole head and replaces all of your hair. It's the right choice if your hair loss is more advanced or all-over, or if you simply want the freedom to change your color or length completely without touching your own hair.

If you're not sure which is best for you, send us a photo or book a free consultation and we'll help guide you.

We have two locations — Sydney, Australia and Doral, Florida, USA — and your piece ships from whichever location currently has the item in stock. This helps us get your hair to you as quickly and safely as possible, wherever you are.

Within Australia, we ship Express with Australia Post and within the USA, we ship with Fedex - usually 2 - 3 business days. For international orders, we ship DHL Express, with estimated worldwide delivery of 5–10 days depending on location. These are estimates — delays can happen and are outside our control, so we can't guarantee delivery by a specific date.

We accept returns on all stock wigs and toppers purchased online, including pre-orders. Eligible returns can receive a refund minus a restock fee or a full credit.

We do not accept returns on in-store purchases, sale items, custom orders, or stock pieces that have been altered (lace cut, colored or cut) — unless the item is faulty.

It means the piece isn't currently in stock and it will be created. Each piece takes around 10–12 weeks to create. Sometimes a piece may already be in creation so the timeframe will be shorter. If the piece isn't in creation yet, then the time frame will be 10 - 12 weeks from the order date. This is an estimate, not a guaranteed delivery date.

Yes. Every piece we make uses high-quality remy human hair. Remy means the cuticles are kept intact and running in the same direction, which keeps the hair smooth and long-lasting. Because it's real human hair, you can wash it, style it with heat, and treat it like your own.

Not by default. We can cut curtain, wispy, full, or face-framing bangs on request. You can also send us an inspo picture for a hair cut and we can cut to this style. Please note that once cut, the piece becomes final sale.

With good care, a quality human hair piece worn regularly typically lasts around 1 to 2 years, and often longer if it's part of a rotation or worn gently. Lifespan really comes down to how often you wear it, how you store it, and how kindly you treat it. Think of it the way you'd think of your own hair — the gentler you are, the longer it stays beautiful.

We do offer repair services to get the longest wear out of your piece.

Absolutely, and we encourage it. Buying hair when you're nervous and unsure is exactly when a bit of guidance matters most. Reach out with photos and questions, or book a free consultation with one of our specialists. We'd genuinely rather spend time getting it right with you than have you guess and be disappointed.

Our wigs and hair toppers are professionally cut, styled, and ready to wear straight out of the box. Your wig or topper will come however it has been styled in the product image. You can choose the restyle option on the product page and we restyle it for you before shipping. And because it's human hair, you can also restyle it at home with heat tools whenever you like.