Hand-Tied Wigs

Absolutely. Our human hair wigs are designed to be undetectably realistic. The hand-tied Swiss lace fronts create the appearance of hair growing directly from your scalp with a natural hairline.

The 100% Remy human hair moves, shines, and behaves exactly like natural hair, while our breathable cap constructions sit comfortably and securely without obvious bulk. Many clients tell us that even their closest friends can't tell they're wearing a wig.

Everything we make uses high-quality Remy human hair. Our core pieces are:

• Lace Wig — a comfortable, natural cap that
  covers all of your own hair, so you can wear any color or length.
• Fully Hand-Tied Wig — our most llightweight
  cap, hand-tied throughout for the softest feel and the most styling freedom.
• Pony Wigs - built to be worn in a high
  ponytail.
• Hat Wigs - designed to be worn under a hat
  or scarf.

Shipping is free worldwide, with full tracking and signature on delivery — and we only use fast, safe express carriers. Delivery times approx 2 - 10 days depending on location.

Your piece ships from whichever of our two locations — Sydney, Australia or Miami, USA — has it in stock, so it reaches you as quickly as possible.

As for customs: USA and Australia customers pay no duties — we cover these for items travelling between the two countries. Customers elsewhere may be charged inbound duties or taxes by their own customs before delivery; these are set and collected by your country (not us) and are non-refundable by us.

Our pieces are made to be lightweight and breathable. The lace top in particular helps with airflow. Most women are surprised by how little they notice it once it's on.

Human hair also breathes far better than synthetic, which makes a real difference over a long day.

Yes — every piece uses high-quality Remy human hair, meaning the cuticles are kept intact and running in the same direction, so the hair stays smooth and long-lasting. Because it's real human hair, you can wash it, heat-style it, and treat it like your own. Unusually for a wig company, we source our hair ourselves, working with a small, family-run seller in Southern Brazil to get some of the most beautiful, fine-textured, healthy ponytails on the market.

Yes. The lace top is 100% hand-tied and multi-directional, so you can part the hair wherever you like — including a side part, which makes a big difference to how natural it looks. Bangs aren't included by default, but on request we can cut curtain, wispy, full, or face-framing bangs — just send an inspo photo and we'll cut to that style (note: once cut, the piece is final sale). Your piece arrives styled as shown in the product image; choose the restyle option on the product page and we'll restyle it before shipping. And because it's human hair, you can always restyle it at home with heat tools whenever you like.

It means the piece isn't currently in stock and it will be created. Each piece takes around 10–12 weeks to create. Sometimes a piece may already be in creation so the timeframe will be shorter. If the piece isn't in creation yet, then the time frame will be 10–12 weeks from the order date. This is an estimate, not a guaranteed delivery date.

We accept returns on all stock wigs and toppers purchased online, including pre-orders. Eligible returns can receive a refund minus a restock fee or a full credit.

We do not accept returns on in-store purchases, sale items, custom orders, or stock pieces that have been altered (lace cut, colored or cut) — unless the item is faulty.

Read full Return Policy

To find your best fit, you'll need a soft measuring tape—the fabric kind used for sewing—and you'll take three quick measurements of your head. Then just match your numbers to our sizing chart to find your size. We've also made a video that walks you through it step by step, so you get it right every time.

Sizing Guide

Absolutely — and we encourage it. Buying hair when you're nervous and unsure is exactly when a little guidance matters most. Reach out with photos and questions, or book a free consultation — virtual or in person — with one of our specialists. You're also welcome to visit either of our two stores to see and feel the hair and get fitted in person:

• Sydney, Australia — Shop 1/38 City Road, Chippendale NSW 2008
• Doral, Florida, USA — Suite House and Co, 7901 NW 36th St, Suite 102-100, Doral FL 33166