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Frequently asked questions
What's the difference between a topper and a wig?
A topper sits on top of your head and blends with your existing hair to add volume and length. It's the right choice if you have thinning on top or at the part but still have healthy hair around the sides and back to clip into.
A wig covers your whole head and replaces all of your hair. It's the right choice if your hair loss is more advanced or all-over, or if you simply want the freedom to change your color or length completely without touching your own hair.
What are hair toppers and how do they work?
A hair topper is a hair piece that clips onto the top of your head to add volume, coverage and length exactly where you need it most. Unlike a wig, a topper covers only the top section of your scalp and blends with your own hair around the sides and back — making it the perfect solution for women experiencing thinning, a widening part, or hair loss concentrated at the crown and hairline. Our toppers are made from high quality human hair, professionally colored, cut and styled and designed to look and feel like your own hair.
Do hair toppers look natural?
Yes — a good hair topper is one of the most natural-looking solutions for thinning hair on the market. Our toppers are made from high quality human hair and feature a hand-tied lace or silk top that creates an undetectable scalp and parting, so it looks like the hair is growing straight from your head. Because the topper blends seamlessly with your own hair around the sides and back, no one will know you're wearing one — even up close.
What's the difference between the Silk Topper, Lace Topper and Grand Topper?
All three are designed to add coverage, volume and length where you need it most — the difference comes down to the base.
The silk topper and lace topper have exactly the same base size and design. The difference is the material on the parting area: the silk topper uses a silk material that looks remarkably like skin and gives you a beautifully clean, scalp-like finish, while the lace topper uses a fine lace at the parting that sits very flat against the head. The lace version is the better choice for women who want less hair on their topper or who have a thinner hairline.
The grand topper is a hybrid between a topper and a wig. It has a much larger base than our regular toppers and includes a lace front, giving you more coverage across the top and a natural hairline. It's the perfect option for women who no longer have a hairline of their own to work with, or who want significantly more coverage without committing to a full wig — bridging the gap between the two beautifully.
Can I change the style, part line or add bangs?
Yes. The top is 100% hand-tied and multi-directional, so you can part the hair wherever you like — including a side part, which makes a big difference to how natural it looks. Bangs aren't included by default, but on request we can cut curtain, wispy, full, or face-framing bangs — just send an inspo photo and we'll cut to that style (note: once cut, the piece is final sale). Your piece arrives styled as shown in the product image; choose the restyle option on the product page and we'll restyle it before shipping. And because it's human hair, you can always restyle it at home with heat tools whenever you like.
Is the hair real human hair?
Yes — every piece uses high-quality Remy human hair, meaning the cuticles are kept intact and running in the same direction, so the hair stays smooth and long-lasting. Because it's real human hair, you can wash it, heat-style it, and treat it like your own. Unusually for a wig company, we source our hair ourselves, working with a small, family-run seller in Southern Brazil to get some of the most beautiful, fine-textured, healthy ponytails on the market.
What does “pre-order” mean?
It means the piece isn't currently in stock and it will be created. Each piece takes around 10–12 weeks to create. Sometimes a piece may already be in creation so the timeframe will be shorter. If the piece isn't in creation yet, then the time frame will be 10–12 weeks from the order date. This is an estimate, not a guaranteed delivery date.
What is your return policy?
We accept returns on all stock wigs and toppers purchased online, including pre-orders. Eligible returns can receive a refund minus a restock fee or a full credit.
We do not accept returns on in-store purchases, sale items, custom orders, or stock pieces that have been altered (lace cut, colored or cut) — unless the item is faulty.
Read full Return Policy
Is shipping free and how fast?
Shipping is free worldwide, with full tracking and signature on delivery — and we only use fast, safe express carriers. Delivery times approx 2 - 10 days depending on location.
Your piece ships from whichever of our two locations — Sydney, Australia or Miami, USA — has it in stock, so it reaches you as quickly as possible.
As for customs: USA and Australia customers pay no duties — we cover these for items travelling between the two countries. Customers elsewhere may be charged inbound duties or taxes by their own customs before delivery; these are set and collected by your country (not us) and are non-refundable by us.
How do I care for and maintain my hair topper?
Proper care significantly extends your topper's lifespan. For human hair toppers, wash after 8-10 wears using sulfate-free, color-safe products. Always air dry on a wig stand and avoid sleeping in your topper. Style with heat tools on low settings, applying heat protectant first. Store your topper on a stand when not in use, away from direct sunlight and heat sources to maintain its beautiful appearance.
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